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Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, payment methods and delivery options. At this time you will also be sent a confirmation by e-mail re-stating the details for your records. This e-mail does not however indicate that your order has been or begun to be processed or a confirmation of contact of purchase.

When your order has been dispatched you will receive a second e-mail from us with your tracking reference number. You can track the progress of your delivery using a unique tracking reference number to the courier's website. ELMARK GROUP Ltd. dispatch in partnership with our carriers UPS.

We ship from Monday to Friday (except public holidays) after the receipt of the payment. For the products “on request” or have a delivery period of 3+ days, our consultant will contact you to coordinate the delivery time. The delivery cost for UK is £20 for orders under £150 incl. VAT

We currently offer Free Shipping on all UK orders of £150 or more. Free Shipping promotion is only valid for shipping addresses in UK. Free Shipping will be applied automatically to all orders with £150 minimum purchase. The estimated delivery time for UK is 5 (five) business days.

ELMARK TRADE Ltd. reserves the rights to extend the delivery with 7 days without informing the Customer.

Couriers will require a signature to ensure safe receipt of your products. If you are not able to collect and sign on the couriers first visit, UPS will makes two additional attempts at delivery. If delivery is not successful they will return the products to us and ELMARK GROUP Ltd. reserve the rights to retain amounts paid by the Customer. ELMARK TRADE Ltd. reserve the right to re-charge the delivery cost for re-delivery.

When unfounded refusal by the Customer, ELMARK GROUP Ltd. reserve the right to retain the paid amounts.

ELMARK GROUP Ltd. is not responsible in case of incorrect shipping details, or delay of the delivery because of a couriers fault. Our partner carrier company is in control of their own schedule and we have no influence on the exact delivery date and time of your parcel.

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