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RETURNS


The Customer of the webstore is entitled to cancel the purchase and to return the ordered products within 14 days from the date of delivery.

To confirm your decision to return the product, please complete the form bellow or send an e-mail: uk-orders@elmarkstore.eu The information you have to provide is: Your name, address, telephone number, e-mail address, order number, message about the cancellation and description of the products. ELMARK GROUP Ltd. will send you a confirmation about your cancelation.

You can return the product to us for exchange or refund. You can exchange it for another one from the same or from a different category.
If the Customer refuse the order, the amount of payment will be refunded within 14 days using the same means of payment which the customer initially had used (credit or debit card, pay-pal or bank transfer).

In this cases the Customer will be liable for the cost of return to ELMARK GROUP Ltd. London, UK, EN6 1LW.

ELMARK GROUP Ltd. may delay the refund until receive the products back or to obtain the proof that the products are sent to us.
The products must be returned unused, undamaged and send securely. All products must be in the original packing, with product tags and documentation.

ELMARK GROUP Ltd. reserves the rights to retain the paid amount, if the Customer returns any of the products with damage, scratches, missing components or missing tags and documentation.

Please be advised, that I refuse my contract for purchase of following goods / for provide the following service:

Customer signature (only if this Form is being filed in paper)

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